WYMT-TV is reporting the Laurel County Emergency Management Department found a glitch in their new alert system, AlertSense, making the ability to notify the public more difficult. Officials say they made the switch from CodeRED to AlertSense back in September of 2017 and are now realizing the system is failing to alert some homes with landline phones. Cell phones are still receiving text messages and emails are continuing to be sent out but those who wish to be called at home may not be notified of warnings. Officials tell WYMT the issue lies within the database, meaning not all residents have registered landline information stored inside. Director Albert Hale says the department will make efforts to reach those not listed through social media and word of mouth but hope more people will eventually call in. The department encourages homeowners with landline phones to call the main office at 606-862-7904 to be registered in the database. If you plan to register online for alerts go to the website .